Topic: The guest for this episode is Russell Gundry, who tries to argue with Antlerboy and JP that Operational Excellence is all wrong. The trouble is they end up agreeing, mostly. We discuss how operational excellence can be misguided to solving the wrong problems, and the importance of getting into the murk of considering problems in context. Our Read more…


Topic: Join JP and AntlerBoy as they learn about the thought process behind Service Design and where it can be applied and how it relates to Operational Excellence.