Topic: The guest for this episode is Russell Gundry, who tries to argue with Antlerboy and JP that Operational Excellence is all wrong. The trouble is they end up agreeing, mostly. We discuss how operational excellence can be misguided to solving the wrong problems, and the importance of getting into the murk of considering problems in context. Our Read more…


Topic: In this rare ‘hostly’ episode, Antlerboy finally gets a microphone that works, and he and JP decide that it’s about time they found out a bit more about each others’ live and, more importantly, Operational Excellence backgrounds. Two old farts reminiscing on a park bench, sure- but for insights into what it takes to build a Read more…


Topic: Join JP and AntlerBoy as they learn about the thought process behind Service Design and where it can be applied and how it relates to Operational Excellence.


Topic: Despite Benjamin’s protestations, the pair and their illustrious guests are brought down by the challenges of operational excellence in Government. Ed Straw, former PwC partner, think tank and national relationship counselling organisation board member, and author of Stand & Deliver: A Design for Successful Government, talks about the need for a systemic focus on results, and Sasa Read more…