Episode 14 – Service Design


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Topic: Join JP and AntlerBoy as they learn about the thought process behind Service Design and where it can be applied and how it relates to Operational Excellence.

Hosts: Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies
Benjamin Taylor,  Managing Partner of RedQuadrant.


Guests:
Marina Terteryan

About Marina: Marina is a Service Designer in Los Angeles with a deep love for design thinking, innovation, and all things human-centered. She practices service design at The Why Lab and Good Projects and hosts the world’s first service design podcast called Why Service Design Thinking. She also teaches service design at General Assembly and is currently completing an executive Master’s degree at Parson’s School of Design. She believes that the world would be a better place if everyone worked by the principles of design thinking, lived by the principles of jazz improvisation, and used ergonomic standing desks..

LinkedIn: https://www.linkedin.com/in/marinaterteryan
Twitter: @thewhylab


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