time spiral

Episode 21 – Operational Improvement, is it a waste of time?

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About the Podcast

Topic: The guest for this episode is Russell Gundry, who tries to argue with Antlerboy and JP that Operational Excellence is all wrong. The trouble is they end up agreeing, mostly. We discuss how operational excellence can be misguided to solving the wrong problems, and the importance of getting into the murk of considering problems in context. Our journey ranges from impassioned debates on all of the big subjects, from healthcare to parking. Russell tries to make the case for taking an ecological viewpoint, which is met by light ribbing. The boys then discuss what ecological operational improvement might mean.

Russell runs 3rdopinion  – an organisation established to design services and products that meet the needs of the people who use them. He works mainly with health and care organisations, balancing the needs of communities with the possibilities of new technology.

Hosts:Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies
 Benjamin Taylor,  Managing Partner of RedQuadrant, and Chief Executive of the Public Service Transformation Academy.

Russell Gundry.


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About Russell: My work is to improve public services, through care that is integrated; that focuses on wellness; that is resilient and continuously learning; that empowers service users to take control.

I have worked as a consultant, service designer and facilitator with system leaders across UK and beyond, with roles in Capgemini, GE Healthcare Finnamore, the NHS, and now 3rdopinion.

My professional areas of interest include systemic design, service design and participatory innovation – empowering people to make positive, lasting improvements in complex environments.

I hold a Distinction in Business and Enterprise from Oxford Brookes University and a BA (Hons) in History from the University of Nottingham. I’m an active member of the Society for Cybernetics in Organisations (SCiO), the Relating Systems and Design conference, and a fellow of the RSA.

A long time ago I was an outdoor instructor; I remain a dedicated adventure sports enthusiast, despite living in London.

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