Episode 9 – Customer Engagement

Episode 9 – Customer Engagement

About the Podcast Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager. Hosts: Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies   Benjamin Taylor,  Managing Partner of RedQuadrant. Guests: Michele Battle-Fisher, Joe Dager About Michele: Michele Battle-Fisher is an established health policy scholar and bioethicist. She is a Clinical Assistant Professor of Community…

Episode 8 – Operational excellence in Government – an impossible dream?

Episode 8 – Operational excellence in Government – an impossible dream?

About the Podcast Topic: Despite Benjamin’s protestations, the pair and their illustrious guest is brought down by the challenges of operational excellence in Government. Ed Straw, former PwC partner, think tank and national relationship counselling organisation board member, and author of Stand & Deliver: A Design for Successful Government, talks about the need for a systemic focus on results. We hope that all who are seeking…

Episode 7 – The Outliers Inn – Harnessing Complexity

Episode 7 – The Outliers Inn – Harnessing Complexity

About the Podcast Topic: Join us this month as we talk about harnessing complexity in the modern business world with our guests George Danner and Trevor Hilder.   George describes a future where progressive firms embrace complexity rather than run away from it..  This future is  characterized by a high degree of automation—and suggested that analytics is a key enabler.   Trevor agrees that the future will see…

Episode 6 – The Outliers Inn – Change That Matters

Episode 6 – The Outliers Inn – Change That Matters

About the Podcast Topic: Change that matters – Mike Staresinic has experience in engineering, the arts – and in fomenting revolution – strictly nonviolent. He spent 25 years overseas supporting civil society and nonviolent resistance. He helps nations, organizations, and leaders adapt to an ever-accelerating pace of change. Bringing it all back home, he’s started to find himself thinking about the kind of city and community that people want to live in….